How to manage my tickets
HOW TO MANAGE MY TICKETS
My Area eases the access to all tickets
Main menu allows to see All Departments tickets, Team Tickets, My Tickets, number of Open tickets, etc
By selecting the arrows close to the menu, options are offered to filter as preferred
Below the menu, the tickets are listed showing Subject and Ticket ID
By opening a ticket the details are displayed
The some parameters entered in the form can be edited
When the Optima support team responds a notification is displayed in the reference ticket
By opening the ticket, the answer is displayed from where a Reply or a comment can be facilitated
Each time a ticket is updated, an email is also sent to the reference account.
You can then reply via the mail system.
The portal is automatically updated with any new information.
When the ticket is closed, it is added to the Close section menu.
If you reply from a closed ticket, you can also reopen it by simply sending a reply.
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