How to open a ticket
HOW TO OPEN A TICKET
In order to raise a ticket you first need to access to the support portal.
Enter the Registered Account ( Business E-mail and password ) and Click on Sign In
- Once in the Optima Support Portal, you can directly choose the option Ticket
- if you are reading this article from the Helpdesk area, just click on the upper menu to MY AREA
- Click on Tickets to open new one.
- Then Add Ticket
Alternatively, at the button of the page you find : Submit a new ticket
A special form opens for you to enter the information you would lie to submit
Screen of Submit a ticket
- Fields marked with a red star * are mandatory
- Template: Submit a new Ticket
- Account Name: name of the registered account
- Subject: Insert a short summary
- Description: provide all necessary information to describe your request
- Priority: Select the level of urgency of your request. High = you can not proceed with out support
- Classification: Indicate the type of request ( error message, request for information, suggest new feature )
- Section: Indicate which part of the software the request is connected to
- Attach a file: Include any type of file that may be useful for managing the ticket at best (screenshot, etc.)
To confirm, click on Submit
To cancel, click on Discard
Once the ticket has been submitted, an automatic email confirmation is sent with the ticket number ID
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