How to Sign Up to Optima Support Portal

How to Sign Up to Optima Support Portal


HOW TO REGISTER ON THE SUPPORT PORTAL 

To access the portal from which you can enter tickets and also view the information available to answer your questions
  1. Go to >   https://optima.zohodesk.eu/portal/en/signin 
  2. Select : New User? Sign Up
  3. Enter an authorised Name and Business E-mail
  4. Enter the text you see in the captcha field
  5. Click on Sign Up button
  6. The registration request is forwarded to Optima customer service
  7. If the request is accepted, you will receive a confirmation email, from CustomerCare@optima.life 
  8. Click on Accept the Invitation button
  9. The link opens to the support portal page where enter your reference email and create a new personal password.




































You can now start using our services!











    • Related Articles

    • How to open a ticket

      HOW TO OPEN A TICKET   In order to  raise a ticket you first need to access to the support portal. Go to >   https://optima.zohodesk.eu/portal/en/signin Enter the Registered Account ( Business E-mail and password ) and Click on Sign In Once in the ...

    • How to integrate Optima with other systems

      How to connect Optima with other legacy systems Optima eases the connection with any system like LIMS, ELN, LES, ERP, etc. through: Web services Capabilities Extensive API library Additionally user authentication can be integrated with most modern ...

    • Report Optima Use

      Use of Optima The two sections below give a view of how the system Optima is used by all users allocated to a specific location. Optima Use This section allows to view the user's activities on Optima at the different hours of the day, based on a ...

    • How to manage my tickets

      HOW TO MANAGE MY TICKETS   My Area eases the access to all tickets  Main menu allows to see All Departments tickets, Team Tickets, My Tickets, number of Open tickets, etc By selecting the arrows close to the menu, options are offered to filter as ...

    • Recurring Tasks for Employees / Instruments

      HOW TO CONFIGURE YOUR TEAM / INSTRUMENTS RECURRING TASKS This feature allows you to set up a list of recurring tasks for Optima to consider when scheduling your requests.task types These tasks will be added to the agenda of employees or instruments, ...